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North Yorkshire County CouncilNorth Yorkshire County Council

Accessibility statement for Service Pupil's Champion

This website is run by North Yorkshire Service Pupil's Champion. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • We are aware that some aspects of google maps are not accessible. If you need directions please use our Contact Form.
  • Icon peices contain text inside the image which cannot be read over a screen reader
  • Links do not have time limits available so the navigator will miss this facility
  • Not all images contain a description of what is on screen
  • Interactive buttons and images dont all have border control and HTML attributes

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please use our Contact Form. We will consider your request and get back to you in asap. If you can’t view the map on our ‘contact us’ page, call or email us Please use our Contact Form for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements Please use our Contact Form

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how Please use our Contact Form

Technical information about this website’s accessibility

North Yorkshire Service Pupil's Champion is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non accessible content

The content listed below is non-accessible for the following reasons :

Non compliance with the accessibility regulations

We are aware some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader.  This doesn’t meet WCAG 2.1 success criterion 1.1.1.

We are also aware that presentational attributes such as 'border', 'align', or 'bgcolor' are used within the HTML.  This doesn’t meet WCAG 2.1 success criterion.

Also, this site includes images containing text appearing within the site. This doesn’t meet WCAG 2.1 success criterion 1.4.5.

If some sort of time limit appears on your page, and it affects the time a user has to navigate and use the page, make sure of the following: The user can influence the time limit by stopping it, adjusting it or extending it.

We are aware that the same link text is used for links going to different destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4.

Next noticed fact is the interface elements, that can receive keyboard focus, are not highlighted on focus. This doesn’t meet WCAG 2.1 success criterion 2.4.7.

What are we doing?

We are ensuring all uploaded content and page creation all contain full compliance with the WCAG 2.1 legislation.

Also undertaken will be image development to remove the text that is included within the images.


Disproportionate burden

To fix the problems which occur when WCAG 2.1 is not met the company cannot get the tools to do this, the cost of the development and research would be too far so in this incidence can be accepted.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live). We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 16.01.2020. The test was carried out by Schools ICT We used this approach to deciding on a sample of pages to test :

  • We tested the homepage of the site as this is feature rich and allowed us to test the core template for issues.
  • We tested all pages where we use 3rd party plugins and contact forms
  • Random selection of pages created by the website content editors

We tested:

What we’re doing to improve accessibility

This statement was prepared on 12.11.2019. It was last updated on 16.01.2020.

Translation Statement

Popular web browsers include the option to translate web pages by default when they detect that the website language is different to the language installed on the computer, tablet or smartphone. When browsers do not offer to automatically translate, plug-ins are often available to help you do this.

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